Customer Satisfaction Survey

Customer Satisfaction Survey Customer Name Invoice No. Inventory Number: Dear sirs: Thanks for your long time supporting and concerning! In order to offer you better service and make our quality, shipment, and service best match your needs, we develop this after sales satisfaction questionnaire. We welcome any of your comments or suggestions. Thanks for your time and cooperation! 1. How satisfied or dissatisfied are you with our company? □Very satisfied □somewhat satisfied □Neither satisfied nor dissatisfied □somewhat dissatisfied □Very satisfied 2. Which of the following words would you use to describe our products? Select all that apply. □Reliable □High quality □Useful □Unique □Good value for money □Overpriced □Ineffective □Poor quality □Unreliable 3. How well do our products meet your needs? □Extremely well □Very well □Somewhat well □Not so well □Not at all well 4. How would you rate the quality of our products? □Very high quality □High quality □Neither high nor low quality □Low quality □Very low quality

5. How would you rate the value for money of our products? □Excellent □Above average □Average □Below average □Poor 6. How responsible have we been to your questions or concerns about our products? □Extremely responsible □Very responsible □Moderately responsible □Not so responsible □Not at all responsible □Not applicable 7. How many times have you purchased for our company? □This is my first purchase □Two to five times □Five to ten times □Over ten times 8. How many times did you receive broken products from our company? □Once □Two to five times □Five to ten times □Over ten times 9. How many times did you receive mistaken products from our company? □Once □Two to five times □Five to ten times □Over ten times 10. For broken/mistaken products, are you satisfied or dissatisfied with our compensation? □Very satisfied □somewhat satisfied □Neither satisfied nor dissatisfied □somewhat dissatisfied □Very satisfied

11. How likely are you to purchase any of our products again? □Extremely likely □Very likely □Somewhat likely □Not so likely □Not at all likely 12. Do you have any other comments, questions, or concerns? Signature： Date：