商务英语的学习重点

商务英语的学习重点

1.Homework review

2.Vocabulary study --- business, experience; data, criteria

3.Types of pany structure

4.Flexible working

5.Oral practice --- career ambitions, your ideal kind of employer

6.Business passage reading

7.Homework

I. Homework review

Date: November 15, xx

Report on: the necessity of an additional receptionist for the Overseas Travel Department

Introduction

This reports sets out to assess the necessity to recruit a new receptionist for

the Overseas Travel department.

Reasons of the recruitment

More and more people are interested in travelling abroad and our department, which deals with all overseas travel, is getting an increase of about 5% additional enquiries every day.

The customer’s first point of contact with us is with our receptionists, either by telephone or face-to-face, and our present receptionist, though a very conscientious worker, simply cannot keep up with the continual increase in enquiries.

Duties

We badly need an additional receptionist, to share the work of the existing receptionist, dealing with enquiries by telephone, fax and e-mail as well as greeting clients who call in person and directing them to the appropriate Travel Advisors in our department.

Two receptionists will mean that there will be minimum delay in dealing with customers. We shall also be able to keep our reception desk open throughout the day, instead of having to close it for lunch as at present. Many customers are free only at lunchtime and our receptionists can have staggering lunch breaks.

The cost of employing an additional receptionist will be more than covered by the additional business we will be able to attract and handle.

Qualities

The additional receptionist should be fluent in Putonghua and English and a good knowledge of Japanese would be an advantage.

The new receptionist should be very well-presented and able to handle a wide variety of actual and potential clients in a friendly way. She/He should be able to work well with colleagues and should be fully puter-literate. Patience, empathy and understanding of individual needs are further essential qualities.

Remendation

It is remended, therefore, a newly appointed receptionist is badly needed to handle the large increase of enquiries and assure us of our expansion plans in overseas markets.

Wang Li

Head of overseas Travel Department

New words in the report

conscientious adjective careful to do everything that it is your job or duty to

do有责任心的

A conscientious teacher may feel inclined to take work home.

a conscientious and hard-working student

conscientiously adverb

conscientiousness noun [uncountable]

his conscientiousness and loyalty to the pany 他的责任心和对公司的忠诚

staggering adjective extremely great or surprising 出色的，令人惊讶的

synonym amazing

The cost was a staggering $10 million. 价格贵得惊人，高达1000万美元。

The financial impact on the town was staggering. 对这座城镇的财政影响非常大。

staggeringly adverb

a staggeringly beautiful landscape 美不胜收的风光

empathy noun [uncountable]

the ability to understand other people’s feelings and problems 理解力，同情心

empathy with/for

She had great empathy with people. 她对人民很有同情心。

empathetic also empathic adjective